All Systems Operational

Uptime over the past 90 days. View historical uptime.
Community Health Record (CHR) ? Operational
Notify Operational
Results Delivery (Provider Routed) ? Operational
Data Mart Services Operational
Direct Messaging (HISP) Operational
Clinical Dispatcher Operational
Continuity of Care Document (CCD) - Contribution Operational
Continuity of Care Document (CCD) - Query Operational
HL7 Inbound Processing Operational
Results Delivery (MRN Routed) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 4, 2025

No incidents reported today.

May 3, 2025

No incidents reported.

May 2, 2025
CliniSync - Inbound Engine General Maintenance
Completed - The scheduled maintenance has been completed.
May 2, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 17:00 EDT
Scheduled - Please be advised that CliniSync will be conducting maintenance to inbound interface engines on Friday, May 2nd, between 5:00PM-9:00PM EST.

During maintenance, clients may experience brief interruptions to connectivity but should not experience a persistent disruption to any CliniSync services.
May 2, 13:25 EDT
CliniSync - Community Hub Maintenance
Completed - The scheduled maintenance has been completed.
May 2, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 17:01 EDT
Scheduled - CliniSync's technology vendor will be conducting a brief maintenance to the Community Hub (CCD Contribution & Query) on Friday, May 5th, at 5:00PM EST to improve server performance.

During this maintenance window, there will be a brief disconnect to the Community Hub service and documents will not be viewable Community Health Record (CHR).
May 2, 12:29 EDT
May 1, 2025

No incidents reported.

Apr 30, 2025

No incidents reported.

Apr 29, 2025

No incidents reported.

Apr 28, 2025
CliniSync - Current Delays in Data
Resolved - This incident has been resolved and CliniSync is continuing to monitor.

If you have any questions or concerns, please submit a ticket to CliniSync Support through our portal at www.support.clinisync.org or our Support line at 1-800-645-8192.
Apr 28, 18:31 EDT
Update - CliniSync will continue to monitor throughout the day.
Apr 28, 09:43 EDT
Monitoring - Results are continuing to be delivered. Please note that clients may see a delay in delivery as messages are resent.
Apr 25, 16:01 EDT
Update - Results are continuing to be delivered. Please note that clients may see a delay in delivery as messages are resent.
Apr 25, 09:07 EDT
Update - Results are continuing to be delivered. Please note that clients may see a delay in delivery as messages are resent.
Apr 24, 16:00 EDT
Update - Results are continuing to be delivered. Please note that clients may see a delay in delivery as messages are resent.
Apr 24, 08:21 EDT
Identified - Results are continuing to be delivered. Please note that clients may see a delay in delivery as messages are resent.
Apr 23, 15:58 EDT
Investigating - At this time, users may notice delays in data coming through CliniSync's Results Delivery and Clinical Dispatcher services due to an unexpected interruption to service. We are currently working with our technology vendor, Health Catalyst, to resolve these issues.

As a result, some users may see some duplicate data as messages are resent and continue to flow through the HIE.

Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.
Apr 23, 10:18 EDT
Apr 27, 2025

No incidents reported.

Apr 26, 2025

No incidents reported.

Apr 25, 2025
CliniSync - Inbound Engine General Maintenance
Completed - The scheduled maintenance has been completed.
Apr 25, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 17:00 EDT
Scheduled - Please be advised that CliniSync will be conducting maintenance to inbound interface engines on April 25th between 5:00PM-7:00PM EST.

During maintenance, clients may experience brief interruptions to connectivity but should not experience a persistent disruption to any CliniSync services.
Apr 15, 16:25 EDT
Apr 24, 2025
Apr 23, 2025
Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025
CliniSync - Scheduled Downtime for Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Apr 20, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 00:00 EDT
Scheduled - On April 20th, our IT vendor, Health Catalyst, will be conducting regular monthly maintenance to the CliniSync production environment for 6 hours. The anticipated scope of this maintenance to each live solution is listed below.

Start Date: 4/20/25
Time: 12:00-6:00AM EST

Community Health Record (CHR): CHR will lose connection for the duration of the maintenance window.

Notify: Notify will lose connection for the duration of the maintenance window. Users may also see a delay of notifications.

Continuity of Care Document (CCD Contribution): CCDs will be unable to be contributed for the duration of the maintenance window.

Continuity of Care Document (CCD Query): CCDs will be unable to be queried for the duration of the maintenance window.

Clinical Dispatcher: Clinical Dispatcher will lose connection for the duration of the maintenance window. Users may also see a delay of notifications.

Data Mart: Data will be delayed for the duration of the maintenance window.

Inbound/Outbound Connectivity: Connection will be lost for the duration of the maintenance window.
Apr 14, 13:04 EDT
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