All Systems Operational
Community Health Record (CHR) ? Operational
Notify Operational
Results Delivery Operational
Datamart Services Operational
Direct Messaging (HISP) Operational
Clinical Dispatcher Operational
Continuity of Care Document (CCD) - Contribution Operational
Continuity of Care Document (CCD) - Query Operational
HL7 Inbound Processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CliniSync's technology vendor, HCI, will be conducting a brief maintenance on Friday, June 18th in order to improve performance. The maintenance will begin at 5:00PM EST and last for about 15 minutes. During this time, users may experience a brief loss of connection in the Community Health Record (CHR) and Community Hub.
Posted on Jun 10, 16:40 EDT
Vendor Maintenance Jun 24, 22:00 - Jun 25, 00:00 EDT
CliniSync's technology vendor, HCI, will be performing routine maintenance on Thursday, June 24th. The maintenance will begin at 10:00PM EST and will last for about 2 hours. No interruption to any service is expected.

Start: 10:00PM EST
End: 12:00AM EST
Posted on Jun 10, 16:48 EDT
Past Incidents
Jun 13, 2021

No incidents reported today.

Jun 12, 2021

No incidents reported.

Jun 11, 2021
Completed - The scheduled maintenance has been completed.
Jun 11, 17:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 17:00 EDT
Scheduled - CliniSync's technology vendor, HCI, will be conducting a brief maintenance on Friday, June 11th in order to improve performance. The maintenance will begin at 5:00PM EST and last for about 15 minutes. During this time, users may experience a brief loss of connection in the Community Health Record (CHR) and Community Hub.
Jun 10, 16:40 EDT
Jun 10, 2021
Resolved - This incident has been resolved.
Jun 10, 17:06 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 16:54 EDT
Investigating - At this time, clients may experience an unexpected disruption to service when querying or publishing continuity of care documents (CCDs) through CliniSync. We are aware of this issue and are currently working with our technology vendor to troubleshoot this incident.

Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.
Jun 10, 10:30 EDT
Jun 9, 2021

No incidents reported.

Jun 8, 2021
Completed - The scheduled maintenance has been completed.
Jun 8, 17:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 17:00 EDT
Scheduled - CliniSync's technology vendor, HCI, will be conducting a brief maintenance today at 5:00PM EST to improve performance. Clients may experience a momentary disconnection.
Jun 8, 16:16 EDT
Resolved - This incident has been resolved. The CliniSync team will continue to monitor performance throughout the day. We apologize for any inconvenience that this issue may have caused.
Jun 8, 11:48 EDT
Update - We are continuing to investigate this issue.
Jun 8, 10:32 EDT
Update - We are continuing to investigate this issue.
Jun 8, 09:39 EDT
Update - Hello,

At this time, clients may experience an unexpected connection disruption to CliniSync.

As a result:
- Results and notifications/alerts may be delayed
- Information may be missing from the Community Health Record (CHR)
- HL7 messages may begin to queue in your interface engine

We are currently working with our technology vendor, HCI, to investigate this incident and are treating this as a high-priority issue. We will be providing updates as we receive them and apologize for any inconvenience that this interruption to service may cause.
Jun 8, 09:31 EDT
Investigating - Hello,

At this time, clients may experience an unexpected connection disruption to CliniSync.

As a result:
- Results and notifications/alerts may be delayed
- Information may be missing from the Community Health Record (CHR)
- HL7 messages may begin to queue in your interface engine

We are currently working with our technology vendor, HCI, to investigate this incident and are treating this as a high-priority issue. We will be providing updates as we receive them and apologize for any inconvenience that this interruption to service may cause.
Jun 8, 09:30 EDT
Jun 7, 2021

No incidents reported.

Jun 6, 2021
Completed - The scheduled maintenance has been completed.
Jun 6, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 21:00 EDT
Scheduled - CliniSync has been notified of two routine maintenance windows that will impact the VA/DoD's system. The maintenance windows are listed below.

- Maintenance #1 will occur between Friday, June 4th at 9:00PM EST and Saturday, June 5th at 4:00AM EST

- Maintenance #2 will occur between Saturday, June 5th at 11:00AM EST and Sunday, June 6th at 11:00AM EST

As a result of this maintenance, VA/DoD data, including CCDs, may be unavailable in CliniSync's Community Hub and Community Health Record live environments.
Jun 3, 10:53 EDT
Jun 5, 2021

No incidents reported.

Jun 4, 2021
Jun 3, 2021

No incidents reported.

Jun 2, 2021

No incidents reported.

Jun 1, 2021

No incidents reported.

May 31, 2021

No incidents reported.

May 30, 2021

No incidents reported.