CliniSync Status

All Systems Operational

Community Health Record (CHR) Operational

Notify Operational

Results Delivery Operational

Datamart Services Operational

Direct Messaging (HISP) Operational

Clinical Dispatcher Operational

Continuity of Care Document (CCD) - Contribution Operational

Continuity of Care Document (CCD) - Query Operational

HL7 Inbound Processing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 24, 2021

No incidents reported today.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

CliniSync - Community Hub Maintenance

Completed - The scheduled maintenance has been completed.
Sep 17, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 17:00 EDT

Scheduled - CliniSync's technology vendor will be conducting a brief maintenance on Friday, September 17th between 5:00PM and 11:00PM EST to improve server performance.

Clients may experience a loss of connection to the CliniSync Community Hub for the duration of this maintenance window.
Sep 14, 17:04 EDT

Sep 16, 2021

No incidents reported.

Sep 15, 2021

Vendor Maintenance

Completed - The scheduled maintenance has been completed.
Sep 15, 21:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 18:01 EDT

Scheduled - CliniSync's technology vendor, HCI, will be performing routine maintenance on Wednesday, September 15th. The maintenance will begin at 6:00PM EST and will last for about 3 hours. No interruption to any service is expected.

Start: 6:00PM EST
End: 9:00AM EST
Sep 10, 14:34 EDT

Sep 14, 2021

No incidents reported.

Sep 13, 2021

CliniSync - Unexpected Downtime

Resolved - This incident has been resolved.
Sep 13, 23:47 EDT

Update - CliniSync's technology vendor is continuing to work on fixing this issue. CliniSync inbound engines are now able to receive queued HL7 messages. Our technology vendor continues to implement the fix to bring all services fully operational.
Sep 13, 21:28 EDT

Update - CliniSync's technology vendor is continuing to work on fixing this issue.
Sep 13, 17:56 EDT

Identified - The issue has been identified and a fix is being implemented.
Sep 13, 16:03 EDT

Update - We are continuing to investigate this issue.
Sep 13, 15:23 EDT

Investigating - Hello,

Our technology vendor has reported that they are experiencing an unexpected downtime. During this time clients may see a queue in their outbound servers as well as disrupted connectivity to live solutions.

We have been assured that this problem has been given the highest priority. We apologize for any inconvenience.
Sep 13, 13:54 EDT

Sep 12, 2021

CliniSync - VA/DoD Maintenance

Completed - The scheduled maintenance has been completed.
Sep 12, 06:02 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 21:00 EDT

Scheduled - CliniSync has been notified of a routine maintenance window that will impact the VA/DoD's system. The details of this maintenance window are listed below.

- Maintenance will occur between Saturday, September 11th at 9:00PM EST and Sunday, September 12th at 6:00AM EST

As a result of this maintenance, VA/DoD data, including CCDs, may be unavailable in the CliniSync Community Hub and Community Health Record environments.
Sep 10, 13:23 EDT

Sep 11, 2021

Sep 10, 2021

CliniSync - Scheduled Downtime for Maintenance

Completed - The scheduled maintenance has been completed.
Sep 10, 19:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 17:01 EDT

Scheduled - Hello,

On September 10th, our IT vendor will be conducting maintenance to the CliniSync production environment for two hours. The anticipated scope of this maintenance to each live solution is listed below.

Start Date: 09/10/2021
Time: 5:00PM - 7:00PM EST

Community Health Record (CHR): CHR will be available but users will see a delay of new information.

Notify: Users will see a delay of notifications.

Community Hub (CCD Contribution & Query): No impact.

Clinical Dispatcher: Users will see a delay of notifications.

DataMart: No impact.

Inbound/Outbound Connectivity: Inbound data will be delayed.
Sep 9, 17:28 EDT