All Systems Operational
Community Health Record (CHR) ? Operational
Notify Operational
Results Delivery Operational
Datamart Services Operational
Direct Messaging (HISP) Operational
Clinical Dispatcher Operational
Continuity of Care Document (CCD) - Contribution Operational
Continuity of Care Document (CCD) - Query Operational
HL7 Inbound Processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Hello,

On Saturday, January 29th, CliniSync's technology vendor, Health Catalyst (HCI), will be conducting regular monthly maintenance to the CliniSync production environment for 6 hours. The anticipated scope of this maintenance to each live solution is listed below.

Start Date: 01.29.2022
Time: 12:00AM-6:00AM EST

Community Health Record (CHR): CHR will lose connection for the duration of the maintenance window.

Notify: Notify will lose connection for the duration of the maintenance window. Users may also see a delay of notifications.

Community Hub (CCD Contribution & Query): Services will be unavailable for the duration of the maintenance window.

Clinical Dispatcher: Clinical Dispatcher will lose connection for the duration of the maintenance window. Users may also see a delay of notifications.

DataMart: Services will be unavailable for the duration of the maintenance window.

Inbound/Outbound Connectivity: Connection will be lost for the duration of the maintenance window.
Posted on Jan 24, 11:27 EST
Past Incidents
Jan 28, 2022

No incidents reported today.

Jan 27, 2022

No incidents reported.

Jan 26, 2022

No incidents reported.

Jan 25, 2022

No incidents reported.

Jan 24, 2022

No incidents reported.

Jan 23, 2022

No incidents reported.

Jan 22, 2022
Completed - The scheduled maintenance has been completed.
Jan 22, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 17:00 EST
Scheduled - Hello,

On January 22nd, CliniSync's IT vendor will be conducting routine engine maintenance to the CliniSync production environment for two hours. The anticipated scope of this maintenance is listed below.

Start Date: 01/22/2022
Time: 5:00PM - 7:00PM EST

As a result of this maintenance:
- Results and notifications/alerts will be delayed
- New information may be missing from the Community Health Record (CHR) application
- HL7 messages may begin to queue in your interface engine
Jan 20, 15:37 EST
Jan 21, 2022
Completed - The scheduled maintenance has been completed.
Jan 21, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 17:00 EST
Update - UPDATE: Please note that you may have seen an earlier date of January 19th for this maintenance. That date was mistakenly entered and has since been corrected. The correct date of this maintenance is January 21st from 5:00PM EST to 6:00PM EST. We apologize for any confusion.
Jan 21, 10:57 EST
Scheduled - CliniSync's technology vendor, HCI, will be performing routine maintenance on January 21st from 5:00PM EST to 6:00PM EST. During this maintenance window, clients may experience a delay of data during this maintenance window. Clients that contribute discrete data may also see queues.

Planned Start Date: 01/21/2022 - 5:00PM EST
Planned End Date: 01/21/2022 - 6:00PM EST
Jan 20, 09:59 EST
Jan 20, 2022

No incidents reported.

Jan 19, 2022
Completed - The scheduled maintenance has been completed.
Jan 19, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 18:00 EST
Scheduled - CliniSync's technology vendor, HCI, will be performing routine maintenance on Wednesday, January 19th from 6:00PM EST to 8:00PM EST. No interruption to any application or service is expected during the maintenance.

Planned Start Date: 01/19/2022 - 6:00PM EST
Planned End Date: 01/19/2022 - 8:00PM EST
Jan 17, 10:10 EST
Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022
Completed - The scheduled maintenance has been completed.
Jan 15, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 17:00 EST
Scheduled - Hello,

On January 15th, our IT vendor will be conducting routine engine maintenance to the CliniSync production environment for two hour. The anticipated scope of this maintenance to each live solution is listed below.

Start Date: 01/15/2022
Time: 5:00PM - 7:00PM EST

As a result of this maintenance:
- Results and notifications/alerts will be delayed
- New information may be missing from the Community Health Record (CHR) application
- HL7 messages may begin to queue in your interface engine
Jan 11, 13:40 EST
Jan 14, 2022
Completed - The scheduled maintenance has been completed.
Jan 14, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 17:00 EST
Scheduled - Hello,

On January 14th, our IT vendor will be conducting maintenance to the CliniSync production environment for one hour. The anticipated scope of this maintenance to each live solution is listed below.

Start Date: 01/14/2022
Time: 5:00PM - 6:00PM EST

Community Health Record (CHR): CHR will be available but users will be unable to access patient information during the maintenance window.

Community Hub (CCD Contribution & Query): Comprehensive CCDs may be queried, but queries for on-demand documents will be unavailable during the maintenance window.
Jan 11, 13:28 EST