CliniSync Status

All Systems Operational

Community Health Record (CHR) Operational

Notify Operational

Results Delivery Operational

Datamart Services Operational

Direct Messaging (HISP) Operational

Clinical Dispatcher Operational

Continuity of Care Document (CCD) - Contribution Operational

Continuity of Care Document (CCD) - Query Operational

HL7 Inbound Processing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 7, 2021

No incidents reported today.

Mar 6, 2021

No incidents reported.

Mar 5, 2021

No incidents reported.

Mar 4, 2021

No incidents reported.

Mar 3, 2021

No incidents reported.

Mar 2, 2021

No incidents reported.

Mar 1, 2021

CliniSync - CHR & CCD Contribution/Query - Unexpected Errors

Resolved - This incident has been resolved. We apologize for any inconvenience that this service interruption may have caused today.
Mar 1, 15:31 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 1, 15:28 EST

Identified - The issue has been identified and we are continuing to work on restoring connectivity.
Mar 1, 14:03 EST

Update - We are continuing to troubleshoot this issue.
Mar 1, 13:53 EST

Investigating - Hello,

The Community Health Record (CHR) application is currently experiencing an unexpected interruption to service and users may experience errors when navigating through the web portal. At this time, clients may also experience an unexpected disruption to service when querying or publishing continuity of care documents through CliniSync.

We are currently working with our technology vendor, HCI, to investigate this incident.

Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.
Mar 1, 12:17 EST

CliniSync - Clinical Dispatcher Unexpected Error

Resolved - This incident has been resolved.
Mar 1, 15:10 EST

Update - We are continuing to investigate this issue.
Mar 1, 14:46 EST

Investigating - Hello,

The Clinical Dispatcher solution is currently experiencing an unexpected interruption to service. We are currently working with our technology vendor, HCI, to investigate this incident.

Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.
Mar 1, 14:46 EST

Feb 28, 2021

No incidents reported.

Feb 27, 2021

CliniSync - Scheduled Downtime for Monthly Maintenance

Completed - The scheduled maintenance has been completed.
Feb 27, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 00:00 EST

Scheduled - Hello,

On Saturday, February 27th, our IT vendor, Health Catalyst, will be conducting regular monthly maintenance to our production environment for 6 hours. The anticipated scope of this maintenance to each live solution is listed below.

Start Date: 02.27.2021
Time: 12:00AM-6:00AM ET

Community Health Record (CHR): CHR will lose connection for the duration of the maintenance window.

Notify: Notify will lose connection for the duration of the maintenance window. Users may also see a delay of notifications.

Community Hub (CCD Contribution & Query): Services will be unavailable for the duration of the maintenance window.

Clinical Dispatcher: Clinical Dispatcher will lose connection for the duration of the maintenance window. Users may also see a delay of notifications.

DataMart: Services will be unavailable for the duration of the maintenance window.

Inbound/Outbound Connectivity: Connection will be lost for the duration of the maintenance window.
Feb 22, 12:48 EST

Feb 26, 2021

CliniSync - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Feb 26, 19:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 17:00 EST

Scheduled - CliniSync's technology vendor, Health Catalyst, will be conducting brief troubleshooting session on Friday, February 26th at 5:00 PM EST. No downtime is expected.
Feb 15, 10:18 EST

CliniSync - Brief Maintenance

Completed - The scheduled maintenance has been completed.
Feb 26, 17:15 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 17:00 EST

Scheduled - Hello,

CliniSync’s technology vendor, HCI, will be conducting a brief maintenance to the CliniSync environment which will result in a 15-minute loss of connection. During this maintenance, results and alerts will be delayed.

Start Date: 02/26/2021
Time: 5:00PM – 5:15PM EST
Feb 25, 11:06 EST

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.