All Systems Operational

Uptime over the past 90 days. View historical uptime.
Community Health Record (CHR) Operational
Notify Operational
Results Delivery (Provider Routed) Operational
Data Mart Services Operational
Direct Messaging (HISP) Operational
Clinical Dispatcher Operational
Continuity of Care Document (CCD) - Contribution Operational
Continuity of Care Document (CCD) - Query Operational
HL7 Inbound Processing Operational
Results Delivery (MRN Routed) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

CliniSync - Scheduled Security Maintenance Jul 27, 2026 17:00-18:00 EDT

Scheduled - On Monday, July 27th, we will be conducting a firewall upgrade from 5pm until 6pm ET. Clients may notice a queue of messages during this maintenance window.
Jul 27, 2026 - 12:46 EDT
Jul 27, 2026

No incidents reported today.

Jul 26, 2026
CliniSync - Scheduled Downtime for Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Jul 26, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 00:00 EDT
Scheduled - On July 26th, our IT vendor, Health Catalyst, will be conducting regular monthly maintenance to the CliniSync production environment for 6 hours. The anticipated scope of this maintenance to each live solution is listed below.

Start Date: 7/26/26
Time: 12:00AM - 6:00AM EST

Community Health Record (CHR): CHR will lose connection for the duration of the maintenance window.

Notify: Notify will lose connection for the duration of the maintenance window. Users may also see a delay of notifications.

Continuity of Care Document (CCD Contribution): CCDs will be unable to be contributed for the duration of the maintenance window.

Continuity of Care Document (CCD Query): CCDs will be unable to be queried for the duration of the maintenance window.

Clinical Dispatcher: Clinical Dispatcher will lose connection for the duration of the maintenance window. Users may also see a delay of notifications.

Data Mart: Data will be delayed for the duration of the maintenance window.

Inbound/Outbound Connectivity: Connection will be lost for the duration of the maintenance window.
Jul 20, 06:19 EDT
Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026
CliniSync - HISP/Direct Messaging - Unexpected Disruption
Resolved - This incident has been resolved.
Jul 22, 17:40 EDT
Investigating - CliniSync’s Direct Messaging/HISP environment is currently experiencing an unexpected disruption. We are currently working with our technology vendor, Health Catalyst, to investigate this incident.

Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.
Jul 22, 12:13 EDT
Jul 21, 2026

No incidents reported.

Jul 20, 2026
CliniSync - HISP/Direct Messaging Maintenance
Completed - The scheduled maintenance has been completed.
Jul 20, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 21:00 EDT
Scheduled - On 7/20/26, the Health Catalyst HISP will undergo maintenance beginning at 9:00 PM EST.

During this maintenance window, production HISP services may be offline for a brief period during the maintenance window.

We apologize for any inconvenience.
Jul 17, 15:33 EDT
Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026
CliniSync - Notify - Unexpected Disruption
Resolved - This incident has been resolved.
Jul 17, 09:21 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 16, 12:31 EDT
Investigating - CliniSync's Notify application is currently experiencing an unexpected interruption to service and users may experience errors when navigating through the web portal and see a delay in notification delivery. Our technology vendor, Health Catalyst, is currently investigating this incident.

Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.
Jul 16, 11:52 EDT
CliniSync - HISP/Direct Messaging - Unexpected Disruption
Resolved - This incident has been resolved.
Jul 17, 09:20 EDT
Identified - CliniSync’s Direct Messaging/HISP environment is currently experiencing an unexpected disruption. We are currently working with our technology vendor, Health Catalyst, to investigate this incident.

Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.
Jul 16, 14:34 EDT
Jul 16, 2026
Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

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