All Systems Operational
Community Health Record (CHR) ? Operational
Notify Operational
Results Delivery Operational
Data Mart Services Operational
Direct Messaging (HISP) Operational
Clinical Dispatcher Operational
Continuity of Care Document (CCD) - Contribution Operational
Continuity of Care Document (CCD) - Query Operational
HL7 Inbound Processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Saturday, May 28th, CliniSync's technology vendor, Health Catalyst (HCI), will be conducting regular monthly maintenance to the CliniSync production environment for 6 hours. The anticipated scope of this maintenance to each live solution is listed below.

Start Date: 05.28.2022
Time: 12:00AM-6:00AM EST

Community Health Record (CHR): CHR will lose connection for the duration of the maintenance window.

Notify: Notify will lose connection for the duration of the maintenance window. Users may also see a delay of notifications.

Community Hub (CCD Contribution & Query): Services will be unavailable for the duration of the maintenance window.

Clinical Dispatcher: Clinical Dispatcher will lose connection for the duration of the maintenance window. Users may also see a delay of notifications.

DataMart: Services will be unavailable for the duration of the maintenance window.

Inbound/Outbound Connectivity: Connection will be lost for the duration of the maintenance window.

Posted on May 19, 14:29 EDT
Past Incidents
May 23, 2022

No incidents reported today.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022
Completed - The scheduled maintenance has been completed.
May 20, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 17:01 EDT
Scheduled - Hello,

On 05/20/22 our IT vendor, Health Catalyst, will be conducting maintenance to our production environment for 1 hour at 5pm. The anticipated scope of this maintenance to each live solution is listed below.

Start Date: 05/20/22
Time: 5pm ET

Community Health Record (CHR): No impact

Notify: No impact

Community Hub: Comprehensive CCD will not be available

Clinical Dispatcher: No impact

DataMart: No impact

Inbound/Outbound Connectivity: No impact

May 17, 16:47 EDT
May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Resolved - This incident has been resolved.
May 12, 07:13 EDT
Update - We are continuing to monitor for any further issues.
May 11, 12:25 EDT
Monitoring - Hello,

Please be aware that NOTIFY and Clinical Dispatcher alerts and results from Firelands Regional Medical Center are currently delayed due to an EHR downtime at the facility.

May 11, 11:54 EDT
May 11, 2022
Completed - The scheduled maintenance has been completed.
May 11, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 18:01 EDT
Scheduled - Hello,

On 05/11/22 our technical partner, Health Catalyst, will be conducting maintenance to our production environment to deploy a security enhancement. Due to the nature of the update, it may cause a temporary disconnect from services when the update is applied. The anticipated scope of this maintenance to each live solution is listed below.


Start Date: May 11, 2022
Time: 6pm

Community Health Record (CHR): May experience momentary disconnect.

Notify: May experience momentary disconnect.

Community Hub: May experience momentary disconnect.

Clinical Dispatcher: May experience momentary disconnect.

DataMart: May experience momentary disconnect.

Inbound/Outbound Connectivity: May experience momentary disconnect.

May 9, 09:52 EDT
May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.