All Systems Operational
Community Health Record (CHR) ? Operational
Notify Operational
Results Delivery Operational
Datamart Services Operational
Direct Messaging (HISP) Operational
Clinical Dispatcher Operational
Continuity of Care Document (CCD) - Contribution Operational
Continuity of Care Document (CCD) - Query Operational
HL7 Inbound Processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Vendor Maintenance Jul 29, 22:00 - Jul 30, 00:00 EDT
CliniSync's technology vendor, HCI, will be performing routine maintenance on Thursday, July 15th. The maintenance will begin at 10:00PM EST and will last for about 2 hours. No interruption to any service is expected.

Start: 10:00PM EST
End: 12:00AM EST
Posted on Jul 16, 17:16 EDT
CliniSync's technology vendor, HCI, will be conducting a brief maintenance on July 30th at 5:00PM in order to improve server performance. During this time, users may experience a brief loss of connection to the CliniSync Community Hub for the duration of the 30 minute maintenance window.
Posted on Jul 23, 12:21 EDT
Hello,

On Saturday, July 31st, CliniSync's technology vendor, Health Catalyst (HCI), will be conducting regular monthly maintenance to the CliniSync production environment for 6 hours. The anticipated scope of this maintenance to each live solution is listed below.

Start Date: 07.31.2021
Time: 12:00AM-6:00AM EST

Community Health Record (CHR): CHR will lose connection for the duration of the maintenance window.

Notify: Notify will lose connection for the duration of the maintenance window. Users may also see a delay of notifications.

Community Hub (CCD Contribution & Query): Services will be unavailable for the duration of the maintenance window.

Clinical Dispatcher: Clinical Dispatcher will lose connection for the duration of the maintenance window. Users may also see a delay of notifications.

DataMart: Services will be unavailable for the duration of the maintenance window.

Inbound/Outbound Connectivity: Connection will be lost for the duration of the maintenance window.
Posted on Jul 23, 13:05 EDT
Past Incidents
Jul 24, 2021

No incidents reported today.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021
Completed - The scheduled maintenance has been completed.
Jul 21, 12:35 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 12:30 EDT
Scheduled - CliniSync's technology vendor, HCI, will be conducting a brief maintenance today at 12:30PM EST for 5 minutes in order to improve server performance.

During this time, users may experience a brief loss of connection to the Community Hub.
Jul 21, 12:26 EDT
Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021
Completed - The scheduled maintenance has been completed.
Jul 16, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 22:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 23, 12:39 EDT
Scheduled - CliniSync's technology vendor, HCI, will be performing routine maintenance on Thursday, July 15th. The maintenance will begin at 10:00PM EST and will last for about 2 hours. No interruption to any service is expected.

Start: 10:00PM EST
End: 12:00AM EST
Jul 15, 22:00 EDT
Jul 15, 2021
Jul 14, 2021

No incidents reported.

Jul 13, 2021
Completed - The scheduled maintenance has been completed.
Jul 13, 23:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 19:00 EDT
Scheduled - CliniSync's technology vendor, Health Catalyst, has recently notified us of a brief maintenance to the Serv-U SFTP environment that is being conducted today. An update to the system is being deployed this evening at 7:00 PM EST and will last for 4 hours.

During this time, the Serv-U system will be unavailable and users may see a slight delay in the upload and/or delivery of data.

Start Date: 7:00PM EST
End Date: 11:00PM EST
Jul 13, 16:32 EDT
Jul 12, 2021

No incidents reported.

Jul 11, 2021

No incidents reported.

Jul 10, 2021

No incidents reported.