This incident has been resolved. We are continuing to monitor this with our technology vendor.
Posted Aug 02, 2020 - 01:57 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 02, 2020 - 01:17 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Aug 01, 2020 - 21:38 EDT
Update
We are continuing to investigate this issue.
Posted Aug 01, 2020 - 18:17 EDT
Investigating
Hello,
We have discovered an unexpected connection disruption to results coming in to CliniSync.
As a result: - Results and notifications/alerts may be delayed - Information may be delayed in the Community Health Record (CHR) and Notify - Records may be unable to be queried - HL7 messages may begin to queue
We are currently working with our technology vendor, HCI, to investigate this incident and are treating this as a high-priority issue. We will provide updates as we receive them and apologize for any inconvenience that this interruption to service may cause.