This incident has been resolved and connectivity has been restored.
Posted Apr 03, 2026 - 09:28 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 02, 2026 - 23:55 EDT
Identified
Hello,
Please note that we are currently experiencing an unexpected disruption to connectivity.
We are investigating the problem in order to resolve it urgently. The known impact to each live solution is listed below. We apologize for any inconvenience.
Community Health Record (CHR): You may experience delays/missing results to patient charts
Notify: You may experience delays to receive notifications
Clinical Dispatcher: You may experience delays to receive notifications
Results Delivery: You may experience delays to receive results
Continuity of Care Document (CCD) - Contribution: You may experience loss of connectivity to contribute CCDs
Posted Apr 02, 2026 - 17:46 EDT
This incident affected: Community Health Record (CHR), Notify, Results Delivery (Provider Routed), Clinical Dispatcher, Continuity of Care Document (CCD) - Contribution, HL7 Inbound Processing, and Results Delivery (MRN Routed).