On September 20th, our IT vendor, Health Catalyst, will be conducting regular monthly maintenance to the CliniSync production environment for 6 hours. The anticipated scope of this maintenance to each live solution is listed below.
Start Date: 9/20/26 Time: 12:00 - 6:00 AM EST
Community Health Record (CHR): CHR will lose connection for the duration of the maintenance window.
Notify: Notify will lose connection for the duration of the maintenance window. Users may also see a delay of notifications.
Continuity of Care Document (CCD Contribution): CCDs will be unable to be contributed for the duration of the maintenance window.
Continuity of Care Document (CCD Query): CCDs will be unable to be queried for the duration of the maintenance window.
Clinical Dispatcher: Clinical Dispatcher will lose connection for the duration of the maintenance window. Users may also see a delay of notifications.
Data Mart: Data will be delayed for the duration of the maintenance window.
Inbound/Outbound Connectivity: Connection will be lost for the duration of the maintenance window.
Posted Sep 11, 2026 - 12:41 EDT
This scheduled maintenance affects: Community Health Record (CHR), Notify, Results Delivery (Provider Routed), Data Mart Services, Clinical Dispatcher, Continuity of Care Document (CCD) - Contribution, Continuity of Care Document (CCD) - Query, and HL7 Inbound Processing.