CliniSync - Intermittent Community Hub Slowness

Incident Report for CliniSync

Resolved

This incident has been resolved.

Posted Jun 10, 2021 - 17:06 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 10, 2021 - 16:54 EDT

Investigating

At this time, clients may experience an unexpected disruption to service when querying or publishing continuity of care documents (CCDs) through CliniSync. We are aware of this issue and are currently working with our technology vendor to troubleshoot this incident.

Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.

Posted Jun 10, 2021 - 10:30 EDT

This incident affected: Continuity of Care Document (CCD) - Contribution and Continuity of Care Document (CCD) - Query.